S H I P P I N G A N D H A N D L I N G
1. Freight cost
Frii Designs offer free worldwide shipping on all orders placed on our web shop. Frii Designs follows international export/import laws, VAT and import charges may apply if you're located outside of the EU.
2. Delivery time
All orders are shipped from us within 48 hours if the products are in stock. If the products are out of stock the order will ship within 48 hours of resupply. All international orders* over 100 USD/100 EUR are shipped with DHL Express and are traceable throughout the journey. Orders below this amount and are shipped with the postal service Deutsche post and are traceable through Deutsche posts web site as well as your local postal service. Once your order has been shipped you will get an email containing your tracking information. Orders with Sweden are shipped with DHL Service point and Postnord.
|Country||Delivery time (days)|
|REST OF THE WORLD||2-6|
|Rest of the world||5-10 days|
* Due to regulations DHL Express can't ship to private individuals in Russia. All orders to Russia will be handled by Deutsche post. Se below for more information
** Delivery times for Deutsche post are border to border. This means the time from shipping from our warehouse to arrival at the border of your country. Please allow a few days for the package to clear customs and complete domestic delivery.
Unless specified otherwise, the products ordered from our web shop are delivered in bulk packaging. Retail packning may not be available for some of our products.
4. Unclaimed packages and return fees
Depending on the return reason, we may or may not charge you with re-shipping cost if you would like us to replace your parcel.
The following return reasons require reshipping fee (if you would like us to resend your parcel):
- Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by recipient;
- Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
- Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.
5. Lost Parcels
We do not consider a parcel lost until after we have filed a missing parcel report with our carrier, Deutsche post or DHL. We can do this after 45 days. However this is not common. Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.